FAQ's

Q. What COVID19 precautions are you taking?

A. All persons presenting with respiratory symptoms are required to wear masks when in the office (regardless of COVID-19 vaccine status). Please wear a face mask that covers your nose and mouth during your entire visit. Neck gaiters or scarves are not acceptable masks.

Q. How do I make an appointment?

A. All patients who have registered with the Patient Portal in our office can log in and simply click Appointment Request and make an appointment. We encourage you to make your follow up appointments as you are leaving the office. Each day, we hold appointments for the acutely ill patients, so that our established patients can get seen the same or next day for acute problems. For acute visits, please call the office for an appointment. Well Child Checks and Adult Physicals take longer so make these appointments early.

Q. What do I do to prepare for an appointment?

A. On our homepage, please click on Download Forms from the homepage. You can print the Welcome Packet and complete it prior to your appointment or we can send you these forms through our patient portal. Please arrive 15 minutes prior to your scheduled appointment time, so we can verify your insurance eligibility and coverage. If you do not fill out the forms before your visit, then you will need to arrive 30 minutes prior to your appointment to fill out the forms and to verify insurance

eligibility and coverage.

Q. Insurance Change?

A. If your insurance has changed, please notify us 3 business days prior to your appointment date so we can call your carrier and confirm your co-pay and deductible.

Q. How do I refill my regular medications?

A. To get refills, all you need to do is contact your local or mail order pharmacy and let them know you are running out. You may request refills via our patient portal or by calling the office. Refill requests will be responded to within 48 business hours.

Q. What else do I need to bring to each visit?

A. Please bring a valid ID like a driver’s license and your most recent valid insurance card to every visit. If we participate with your insurance and have a contract with a carrier, then we must follow the rules in the contract. This means that we are required to collect the co-pay, co-insurance and deductibles at the time of service (we accept checks and credit cards, please note we are a CASHLESS office).

Q. What do I do if I have forms to be filled out?

A. If you have any forms to be completed by our providers, PLEASE check the form thoroughly and fill out and sign all parts you are supposed to prior to your appointment. Please make the front desk and nurse aware of what you need. Most forms will be completed at the time of the office visit, but some can take up to 5 business days to complete. We do charge to fill out some forms as well. Our receptionist can let you know of possible charges.

Q. What if I am a minor (under 18)?

A. Children and teenagers under 18 MUST be accompanied by their parent or legal guardian or have a note written, SIGNED and DATED by their parent or legal guardian in order to be seen. Please understand that a minor coming in accompanied by their grandparent, sibling, or aunt/uncle without the note cannot be seen.

Q. What do I do if I am running late for my appointment?

A. Please show up for your appointment on time. Please call ahead if you are going to be late for your appointment, as we will try to reschedule for the same day. Anyone more than 15 minutes late may lose their scheduled appointment but may be seen as a “fit in”. All “fit ins” should expect to wait before being seen. Regular scheduled appointments have priority.

Q. What happens if I miss my appointment?

A. We do require patients to give us 24 hours’ notice if you are not going to be able to keep your appointment. If you miss your appointment without giving 24 hours’ notice, there will be a charge that must be paid BEFORE you can schedule another appointment. This charge cannot be submitted to your insurance company...it is your responsibility if there are any special circumstances, please contact the Office Manager at 644-1300 x105.

Q. Who do I contact for billing questions?

A. Please contact our Billing Manager at 644-1300 x 112 for any questions about your bill. Please remember we can only go on what information you have given us and what your insurance company says based on that information.

Q. What is a DO?

A. A DO is a doctor of osteopathic medicine. DOs receive the same medical training as MD's as well as additional training in the musculoskeletal system and whole-person approaches to care. Find more information here: What's a DO?